ILOVEDUST Customer Privacy Notice - Registered name: I LOVE DUST LIMITED This privacy notice tells you what to expect us to do with your personal information. -
· Contact details · What information we collect, use, and why · Lawful bases and data protection rights · Where we get personal information from · How long we keep information · Who we share information with · How to complain Contact details Email - design@ilovedust.com What information we collect, use, and why We collect or use the following personal information for the operation of client or customer accounts: - · Names and contact details · Addresses · Account information, including registration details · Information used for security purposes · Technical data, including information about browsers and operating systems We collect or use the following personal information for information updates or marketing purposes: - · Names and contact details · Profile information We collect or use the following personal information to comply with legal requirements: - · Name · Contact information · Identification documents · Client account information · Any other personal information required to comply with legal obligations We collect or use the following personal information for recruitment purposes: - · Contact details (eg name, address, telephone number or personal email address) · Date of birth · National Insurance number · Copies of passports or other photo ID · Employment history (eg job application, employment references or secondary employment) · Education history (eg qualifications) · Right to work information · Details of any criminal convictions (eg Disclosure Barring Service (DBS), Access NI or Disclosure Scotland checks ) · Security clearance details (eg basic checks and higher security clearance) We collect or use the following personal information for dealing with queries, complaints or claims: - · Names and contact details · Address · Payment details · Account information · Video recordings of public areas · Video recordings of private or staff only areas · Customer or client accounts and records · Financial transaction information · Information relating to health and safety (including incident investigation details and reports and accident book records) · Correspondence Lawful bases and data protection rights - Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website. Which lawful basis we rely on may affect your data protection rights which are in brief set out below. - You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website: · Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. · Your right to erasure - You have the right to ask us to delete your personal information. · Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. · Your right to object to processing - You have the right to object to the processing of your personal data. · Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organization, or to you. · Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. · Your right of access - You have the right to ask us for copies of your personal information. · You can request other information such as details about where we get personal information from and who we share personal information with. · There are some exemptions which means you may not receive all the information you ask for. If you make a request, we must respond to you without undue delay and in any event within one month. - To make a data protection rights request, please contact us using the contact details at the top of this privacy notice. Our lawful bases for the collection and use of your data - Our lawful bases for collecting or using personal information for the operation of client or customer accounts are: · Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object. · Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability. Our lawful bases for collecting or using personal information for information updates or marketing purposes are: · Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object. · Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability. Our lawful bases for collecting or using personal information to comply with legal requirements: · Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time. · Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object. · Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability. Our lawful bases for collecting or using personal information for recruitment purposes are: - · Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time. · Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object. · Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability. Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are: · Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time. · Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object. · Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability. Where we get personal information from - · Directly from you · CCTV footage or other recordings · Publicly available sources · Previous employment · Suppliers and service providers How long we keep information - We will retain your personal information only for as long as we need it, given the purposes for which it was collected, or as required to do so by law. The timescales for the retention of personal data for the different activities we undertake are governed by various legislation. The most common retention period is 7 years. We continue to look at ways to minimise the personal data we request or hold. This may mean that some data we receive but do not require is deleted. Who we share information with - Data processors TC GROUP This data processor does the following activities for us: HR records, Accounting Records, Client Account records and legal. - VINTERS This data processor does the following activities for us: manage our IT systems - BREATHE HR HR records Others we share personal information with - · Other financial or fraud investigation authorities · Professional or legal advisors · Organisations we’re legally obliged to share personal information with · Professional consultants Privacy Notice – Website - This statement explains relevant information about our processing of your personal data collected via our website. The personal data we process as a result of your visiting our website depends on the data you provide to us. If you access our website but do not interact further with us, we will only process the data contained in cookies. Should you decide to interact with us by, for example, submitting a request form, we will process the data you provide for the purposes stated on the form. Some fields are mandatory as without them we will be unable to make further contact with you to answer your request. By providing us with your personal data you give us your consent to use it to provide you with the requested service(s). Should you provide us with business contact details we may also use those contact details in pursuit of our legitimate interests in promoting and developing our business. All personal data submitted through our website may be used by us in an anonymized form to assess and improve the services delivered herein and for our wider business development Ilovedust is the Data Controller for all personal data you provide us with via our website. Data Security - Ilovedust has put technological and organisational education, including policies and procedures, in place to protect your personally identifiable information from loss, misuse, alteration or unintentional destruction. Conditions to protect data to at least the same standard as we do are cascaded to all our subcontractors, sub-processors and suppliers. We carry out regular monitoring of our security defences to ensure they continue to be effective against the latest threats. Please note that no communications over the internet can be guaranteed as secure. Whilst we take appropriate steps to protect your data we cannot guarantee that it will remain secure in transit. Once data reaches your network it is your responsibility to ensure it remains secure. Use of Cookies - A cookie is a tiny element of data that a website can send to a visitor’s computer’s browser so that this computer will be recognised by the website on their return. Cookies allow our web server to recognise a computer on connection to our website, which in turn allows the server to make downloading of pages faster than on first viewing. In addition, cookies may also be used by us to establish statistics about the use of our website by Internet users by gathering and analysing data such as: most visited pages, time spent by users on each page, website performance, etc. By collecting and using such data, we hope to improve the quality of our website. The data collected by our servers and/or through cookies that may be placed on your computer will not be kept for longer than is necessary to fulfil the purposes mentioned above. Navigation data about website viewers is automatically collected by our servers. If you do not wish to have this navigation data collected, we recommend that you do not use our website. A visitor can also set their browser to block the recording of cookies on their hard drive to minimise the amount of data that may be collected about your navigating on our website. The browser on a computer can be set to notify the user when a cookie is being recorded on their computer’s hard drive. Most browsers can also be set to keep cookies from being recorded on their computer. However, for optimal use of our website, we recommend that visitors do not block the recording of cookies on their computer. Ilovedust’s IT environment, servers, computers and software platforms are protected from outside intrusions via our IT provider. As a result, all data that may be collected about our website viewers through the use of cookies will be protected from unauthorised access. We may use cookies to identify users when they visit our website to use personalised services. In such circumstances these cookies may be kept on the hard drive of their computer following closure of the web browser. Cookies used in connection with such services enable us to build up a profile of our users and to develop personalised versions of our website. For more information about cookies, please see the Information Commissioner’s website home page or the Interactive Advertising Bureau. How to complain - If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice. If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO. The ICO’s address: Information Commissioner’s Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF Helpline number: 0303 123 1113 Website: https://www.ico.org.uk/make-a-complaint Last updated - 28-03-2025